Océ
Display Graphic Systems maintains
an efficient Customer Support Group, with teams
located in North America and Europe.
The group's cornerstone is excellent
product reliability and its ability to provide
cost-effective service offerings that meet or
exceed customer expectations.
We
strive to achieve a strong base of technical
skills and resources to ensure a high level of
customer satisfaction with our support services.
In other areas of the world, factory-trained
distributors provide these services with a similar
service philosophy.
Customer support services
Time and material remedial services
On-site
preventive and remedial service agreement
packages such as our Standard Plus, PremiumCare,
Standard, FullCare and CustomCare options
Extended hours availability to technical resources
Call
Centers in North America and Europe
To
further ensure a fast response time, we maintain
significant spare parts inventories in various
locations throughout the world.
The
organization
In Europe, the customer support call
dispatch, administration and management functions
operate from the company's UK and Germany offices.
In North America, the customer support call
dispatch, technical and distributor support,
administration and spare parts management are
centralized at the company's Richmond, BC and San
Jose, CA facilities. Field support people are
strategically located throughout the United States
and Canada.
In Asia Pacific, product support,
administration and management operations are
centralized from the company's Tokyo office.
Throughout this region, Océ Display Graphic
Systems has dealers and distributors responsible
for the direct sales and support of our products.
Local
dealers and distributors support areas outside
these strategic locations
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